We have been working with IBM WebSphere Portal for almost 8 years (from version 6.0 to 8.5) and often we realized that there are some points that IBM sales personnel deliberately wouldn’t let you know.
Disclaimer: We are still happy with IBM WebSphere Portal.
Poor PMR (aka Service Request) support
They wouldn’t attempt to read and replicate the issue in their own environment on their first reply (despite how much information you have provided them).
For example, we had reported recently that the Top Left Edit Tools in WebSphere Portal v8.5 were not showing in the latest Chrome version (44.0.2403.125) and even pointed out that we had experienced similar issue with the portal provided in one of the IBM training workshops.
We were thinking that L2 should be able to replicate the issue easily as L2 just need to update his Chrome browser. We are wrong:
Didn’t mean to be mean but we have already tried our best to provide you as much information as we could and it is really difficult to get trace.log from client environment with all the red tapes involved. Plus in this case, all you need to do is to update your Chrome browser to the latest version:
Mystery resolved (once L2 decided to update his browser and escalated the issue):